✨New women's health bundle ✨

Shop now.

Shipping and returns

Banner mask

Shipping

We are currently experiencing delivery delays. 

Most Australian orders are usually delivered within 7-10 days. We work with Australia Post for our international shipping times below. A confirmation email with your shipment tracking details will be sent when goods have been dispatched.

Country

Standard parcels

New Zealand

6-12 business days

Japan

8-20 business days

South Korea

10-20 business days

Singapore

7-13 business days

Hong Kong

7-13 business days

Indonesia

17-22 business days

Malaysia

7-17 business days

Thailand

10-20 business days

USA^

10-20 business days

Canada

10-20 business days

We currently don't ship to the U.K., Ireland and European Union. 

We ship to most countries except: Afghanistan, Angola, Austria, Bahrain, Belarus, Belgium, Botswana, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Chile, Congo, Republic of the Cote d'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Gabon, The Gambia, Germany, Ghana, Greece, Hungary, Iran, Iraq, Ireland, Italy, Kazakhstan, Kenya, Latvia, Lithuania, Luxembourg, Lesotho, Liberia, Libya, Lord Howe Island, Macau, Malawi, Mali, Malta, Mauritania, Myanmar, Netherlands, Niger, Nigeria, Norfolk Islands, North Korea, Occupied Palestinian Territory, Poland, Portugal, Romania, Rwanda, Sierra Leone, Slovakia, Slovenia, Somalia, Spain, Sudan, Swaziland, Sweden, Syria, Togo, Uganda, United Kingdom, Zaire (Democratic Republic of Congo), Zambia, Zimbabwe.

International Orders & Customs Clearance

Life-Space offers its Australian range of products for shipment to most countries around the world. You are responsible for assuring that the product, or products, can be lawfully imported to the destination country. When ordering from Life-Space, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; Life-Space has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Where an order is returned to Life-Space by customs in a sellable condition, we will refund the amount less the shipping costs incurred by us to send the order to you in the first place.

Life-Space is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from Life-Space, for delivery outside Australia, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the goods prior to purchase.

Pricing

All prices quoted on this website are in Australian Dollars ($AUD) inclusive of GST.

 

Refunds, Credits & Replacements and Cancellations Policy

All products bought through the Life-Space online store are covered by this Policy.  If you are a consumer residing in Australia, you may have other rights and remedies under the Australian Consumer Law (Cth).

Us” means Life-Space Group Pty Ltd and its related parties.

You” means the person who placed the order through the Life-Space online store.

 

Refunds, Credits & Replacements

Our products are manufactured to a high-quality standard, and We stand by the quality and claims we make on Our products.  Products purchased through our online store are eligible for refund, credit or replacement if the product is handled and used in accordance with its instructions, and any of the following occurs:

To receive a refund, credit or replacement, You must contact Our Customer Service Centre on +61 3 9828 9400 or email info@evolutionhealth.com.au within 10 business days of receiving Your order.  You may be asked to provide:

If We are satisfied with your proof of purchase, We will forward You a reply-paid envelope with a claim request.  You are required to complete the claim request in full, noting whether you are seeking a refund, credit, or replacement, and return this request and the product in the reply-paid envelope. For customers outside Australia, claim requests are processed based on proof of purchase plus other supporting purchase evidence to substantiate your request for a refund, credit or replacement.

 

Refund

A refund will be issued in accordance with Your instructions in the claim request.  The amount of the refund will be the purchase price and currency You paid as detailed on your order confirmation.  A refund will generally be issued within 10 business days from receipt by Us of the claim.  International refunds may take longer.

 

Credit

A credit will be noted in Our ordering system and will be applied against your next purchase upon receipt by Us of the claim.  The value of the credit applied will be the purchase price and currency You paid as detailed on your order confirmation.

 

Replacement

A replacement product will be issued by Us upon receipt by Us of the claim.  This product will be the same as that detailed on your order confirmation.  You are not required to pay any difference if the price of the product increases.  We reserve the right to provide a replacement product of superior quality.  If a replacement is not available, We will contact you.

If You are unable to substantiate proof of purchase and/or evidence to support a claim (for example where the product has not been handled or used in accordance with its instructions), We will deny your claim and return the product to You.

 

Limitation

We will not refund, credit or replace products purchased through our online store in the following circumstances:

 

Cancellations

Dispatch time frames can vary, although orders are generally dispatched within 2 business days.  We will only accept the cancellation of an order where We receive a cancellation of that order from You prior to it being despatched. 

All requests for cancellation of an order must be notified to Our Customer Service Centre on +61 3 9828 9400 or emailed to orders@evolutionhealth.com.au Notification of cancellation is deemed received when We receive notification from You.