Refund policy

 

Refunds, Credits & Replacements

Our products are manufactured to a high-quality standard, and We stand by the quality and claims we make on Our products. Products purchased through our online store are eligible for refund, credit or replacement if the product is handled and used in accordance with its instructions, and any of the following occurs:

• The product is not the product You ordered;
• The product packaging or labelling is damaged, defective, contains incorrect information, is missing information or materials (including batch number, expiry date, spoon or desiccant etc.);
• There is a degradation in quality or consistency of the product;
• You experience an adverse reaction or event which can be directly attributed to the product or any of its ingredients;
• Your medical practitioner has advised you not to consume the product;
• You are not satisfied that the product is meeting the claims made;
• The product is recalled; or
• After a reasonable amount of time, the product has not been delivered to You.

To receive a refund, credit or replacement, You must contact Our Customer Service Centre on +61 3 9828 9400 or email service@evolutionhealth.com.au within 10 business days of receiving Your order.

You may be asked to provide:

• proof of purchase to substantiate Your payment; and/or
• evidence to substantiate your request for a refund, credit or replacement.

Refund

A refund will be issued in accordance with Your instructions in the claim request. The amount of the refund will be the purchase price and currency You paid as detailed on your order confirmation. A refund will generally be issued within 10 business days from receipt by Us of the claim. International refunds may take longer.

Credit

A credit will be noted in Our ordering system and will be applied against your next purchase upon receipt by Us of the claim. The value of the credit applied will be the purchase price and currency You paid as detailed on your order confirmation.

Replacement

A replacement product will be issued by Us upon receipt by Us of the claim. This product will be the same as that detailed on your order confirmation. You are not required to pay any difference if the price of the product increases. We reserve the right to provide a replacement product of superior quality. If a replacement is not available, We will contact you.

If You are unable to substantiate proof of purchase and/or evidence to support a claim (for example where the product has not been handled or used in accordance with its instructions), We will deny your claim and return the product to You.

Limitation

We will not refund, credit or replace products purchased through our online store in the following circumstances:

• You ‘change your mind’ after purchase;
• You make an error in Your order; or
• The product has passed its expiry date whilst in Your possession.

Cancellations

Dispatch time frames can vary, although orders are generally dispatched within 2 business days. We will only accept the cancellation of an order where We receive a cancellation of that order from You prior to it being despatched.

All requests for cancellation of an order must be notified to Our Customer Service Centre on +61 3 9828 9400 or emailed to orders@evolutionhealth.com.au Notification of cancellation is deemed received when We receive notification from You.