Shipping

We offer free standard shipping on all Australian orders over $50, with a flat rate of $10 for orders under $50.

Most Australian orders are delivered within 7–10 business days. Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow its journey.

For international orders, shipping rates are calculated at checkout based on your location. Delivery timeframes vary by region, and tracking details will be provided once your order is on its way.

Replacements, Refunds & Cancellations Policy

Preliminary

All products bought through the Life-Space online store are covered by this Policy. If you are a consumer residing in Australia, our products come with guarantees (“Consumer Guarantees”) that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

“Us” means Life-Space Group Pty Ltd and its related parties.

“You” means the person who placed the order through the Life-Space online store.

Replacements & Refunds

Our products are manufactured to a high-quality standard, and We stand by the quality and claims we make on Our products. In addition to the Consumer Guarantees referred to above, products purchased through our online store are eligible for refund or replacement if the product is handled and used in accordance with its instructions, where any of the following occurs:

  • The product is not the product You ordered;
  • The product packaging or labelling is damaged, defective, contains incorrect information, is missing information or materials (including batch number, expiry date, spoon or desiccant etc.);
  • You experience an adverse reaction or event which can be directly attributed to the product or any of its ingredients;
  • The product is recalled; or
  • After a reasonable amount of time, the product has not been delivered to You



To receive a refund or replacement, You must contact Our Customer Service Centre on +61 3 9828 9400 or email support@lifespaceprobiotics.com within 10 business days of receiving Your order. You may be asked to provide:

  • proof of purchase to substantiate Your payment; and/or
  • evidence to substantiate your request for a refund or replacement.


If We are satisfied with your proof of purchase, We will provide a refund or replacement as deemed appropriate. We reserve the right to deny your claim if You are unable to substantiate proof of purchase and/or evidence to support a claim (for example, where the product has not been handled or used in accordance with its instructions).

For customers outside Australia, claim requests are processed based on proof of purchase plus other supporting purchase evidence to substantiate your request for a refund or replacement.

Products purchased via other platforms and sellers are not covered by this policy. Consumers should contact the respective seller(s) accordingly.

Should the claim relate to a product originally purchased in Australia and then taken to another country, replacement can only be arranged if provided with an Australian address.

Refund

A refund will be issued in accordance with Your instructions in the claim request. The amount of the refund will be the purchase price and currency You paid as detailed on your order confirmation. A refund will generally be issued within 10 business days from receipt by Us of the claim. International refunds may take longer.

Replacement

A replacement product will be issued by Us upon receipt by Us of the claim. This product will be the same as that detailed on your order confirmation. You are not required to pay any difference if the price of the product increases. We reserve the right to provide a replacement product of superior quality. If a replacement of the same product is not available, We will contact you.

Limitations

We will not refund or replace products purchased through our online store in the following circumstances:

  • You ‘change your mind’ after purchase;
  • You made an error in Your order;
  • The product has degraded in quality due to improper storage conditions; or
  • The product has passed its expiry date whilst in Your possession

Cancellation

Dispatch time frames can vary, although orders are generally dispatched within 2 business days. We will only accept the cancellation of an order where We receive a cancellation of that order from You prior to it being dispatched.

All requests for cancellation of an order must be notified to Our Customer Service Centre on +61 3 9828 9400 or emailed to support@lifespaceprobiotics.com.